Customer Service

Customer satisfaction is our top priority, and flawless service is of the utmost importance. In Germany, EGS, with its 150 service stations, takes care of our "emergencies." To ensure smooth operations abroad, Gastro-Cool relies on an international partner network that guarantees fast and reliable support for all technical issues. If a customer is from a country where Gastro-Cool does not have a contractual partner, we will arrange this service. To provide you with quick and competent assistance with technical questions, we have equipped all cooling units with service stickers, so that the retailer or innkeeper can directly contact us or the responsible customer service partner.