Warranty
We do everything we can to ensure that you are satisfied with our products. For your peace of mind we offer a manufacturer's warranty on all our products.
If you need to claim warranty, please contact us and we'll make sure that you receive an answer as soon as possible. Below you'll find an overview of what's covered in your warranty and for which products.
If you need to claim warranty, please contact us and we'll make sure that you receive an answer as soon as possible. Below you'll find an overview of what's covered in your warranty and for which products.
Warranty Policy
Products produced by Gastro-Cool are warranted against manufacturing defects in material and workmanship for the limited warranty period.
- All warranty requests must be made through our online form. All others, phone, text, email will be declined.
- Warranty cannot be assigned or transferred.
- Installation, support and usage explanation expenses are not covered by any warranty. Therefore the customer is totally responsible for them.
- Warranty is only valid in the country the products has been shipped to or in case of own transport, Germany.
Warranty Void
- The customer does not present a copy of the purchase invoice.
- The warranty period has expired.
- The serial numbers have been changed or removed from the product.
- Non-authorized modifications to the products specifications.
- Damage to the product caused by improper operation or use, by not following user manual instructions or defects caused by external sources, impact, paint cosmetic damage in general, scratches, fissures, evidence of residues of water, sweat or food inside the unit.
- Damage to the product caused by installation, repairs or reinstallation by non authorized personnel or service centers.
- Damage to the product caused by shipping or transportation.
- Damage to the product caused by loss or accident such as fire, voltage fluctuations, vandalism, water, sand insects or similar.
- Damage to the product caused by forces of nature such as earthquakes, floods, electric storms, etc.
- Altered or modified products
Furthermore, own branding is not covered if the product can't be repaired. If the branding has been done by Gastro-Cool, this will be included in the warranty.
Gastro-Cool
Warranty periode
12 months
This can be extended to 24 or 36 months on purchase.
Warranty applies against manufacturing defects in material and production
Excluded from warranty: normal wear and tear; improper use; discoloration of the product due to direct exposure to sunlight; maintenance not carried out or incorrectly carried out; installation, assembly, modification or repair by the customer or by third parties.
Vintage Industries
Warranty periode
12 months, commercial purchase
This can be extended to 24 or 36 months on purchase.
Warranty applies against manufacturing defects in material and production
Excluded from warranty: normal wear and tear; improper use; discoloration of the product due to direct exposure to sunlight; maintenance not carried out or incorrectly carried out; installation, assembly, modification or repair by the customer or by third parties.
Vintage Industries
Warranty periode
24 months, privat purchase
This can be extended to 36 months on purchase.
Warranty applies against manufacturing defects in material and production
Excluded from warranty: normal wear and tear; improper use; discoloration of the product due to direct exposure to sunlight; maintenance not carried out or incorrectly carried out; installation, assembly, modification or repair by the customer or by third parties.