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Customer Service
Customer satisfaction is our top priority, and flawless service is of the utmost importance. In Germany, EGS, with its 150 service stations, takes care of our "emergencies." To ensure smooth operations abroad, Gastro-Cool relies on an international partner network that guarantees fast and reliable support for all technical issues. If a customer is from a country where Gastro-Cool does not have a contractual partner, we will arrange this service. To provide you with quick and competent assistance with technical questions, we have equipped all cooling units with service stickers, so that the retailer or innkeeper can directly contact us or the responsible customer service partner.
Transport Damage
If you find a defect upon receipt of the goods, please proceed as follows:
- In case of major damage to the product: please do not accept the receipt, document the damage on the delivery receipt and have this confirmed by the driver.
- Refuse delivery
- Document the damage on the proof of delivery
- Have the proof of delivery confirmed by the driver
- In the case of minor defects such as scratches, dents, we try to find a solution that is acceptable to both parties. It is important that you have already documented the damage on the delivery note and that this has also been acknowledged by the driver.
We also ask that the packaging and the damaged goods remain unused until clarification.
If your goods are damaged, never just sign the delivery note from the carrier (= acceptance against receipt). We cannot guarantee that goods complained of will be taken back.
If you wish to report transport damage to us, please fill in the form below completely and send it to us. Our customer service will then contact you as soon as possible.