Rated 9.4 by 1772 customers
Branding from 1 pc.
More than 10,000 pieces available
Manufacturer
+49 (0) 2154 484 60-0
Rated 9.6 by 1651 customers
Branding from 1 piece
+49 (0) 2154 484 60-0
+49 (0) 2154 484 60-0
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FAQ - Frequently Asked Questions

Here you will find our most frequently asked questions. In the unlikely event that a question is not listed, you can always contact us.

General

Our internet shop gives you the opportunity to put together and print out the information you want yourself: First you have to select the product you want. In the "Service" area there is the option "Print version". In order to be able to display our product range up-to-date at all times and for environmental reasons, Gastro-Cool does not print brochures. We are happy to pass on the cost savings to our customers in the form of attractive price offers.
If you are interested in purchasing large quantities: ask us about special discounts - we are sure that we can make you an attractive offer. Major customers can request their individual offer directly at Gastro-Cool.com.
We have very large warehouses, but it can happen that an item is currently sold out. In the event that the delivery of the ordered item takes more than three weeks, we will inform you immediately.

We will pick up your old device from you and dispose of it in an environmentally friendly and professional manner. When you pick up the device, please have it defrosted and disconnected from the power supply, positioned in a freely accessible position for you to take with you. Gastro-Cool is registered with the EAR (Electronic Waste Equipment Register) under the WEEE reg. no. DE31396527 is registered and offers the return and disposal of old electrical devices supplied by us as a free service, stating the serial number.

If you ever have a technical problem with an item, you are always welcome to contact our customer service. You will find the contact details on your invoice.

All of our items come with a one-year warranty with Germany-wide customer service. If you ever have a technical problem with a product, you can contact our customer service at any time. The contact details can be found on the invoice or in the operating instructions.

Product information

With static cooling, the air in the refrigerator section is cooled by an evaporator plate.
With circulating air cooling, the air in the cold room is circulated by means of a fan. This ensures a quick and even temperature distribution in the entire cooling area.
The cooling in the refrigerator takes place in the evaporator. In this, the refrigerant evaporates at low pressure, so the heat is extracted from the interior and the actual cooling process takes place. The resulting vapor is sucked in by the compressor and passed on to the condenser. From here, the heat is passed on to the environment.
Mobility wheels are typically used on large refrigerated cabinets in conjunction with telescopic feet. The mobility wheels make it easier for one person to move the refrigerator if necessary. To do this, the telescopic feet, which can be adjusted in height, are screwed up. The refrigerator is tilted slightly and can now be moved using the mobility wheels.

As cooling devices give off heat to the place of installation, this location must correspond to the climate class specified on the device. There are the following climate classes:

  • SN = 10°C to 32°C
  • N = 16°C to 32°C
  • ST = 18°C ​​to 38°C
  • T = 18°C ​​to 43°C.

Class N is most common in Western Europe.

Commercial climate classes are:

  • Test room climate class 0 / dry temperature = 20°C / relative humidity = 50% / dew point = 9.3°C / water content in air = 7.3g/kg
  • Test room climate class 1 / dry temperature = 16°C / relative humidity = 80% / dew point = 12.6°C / water content in air = 9.1g/kg
  • Test room climate class 2 / dry temperature = 32°C / relative humidity = 65% / dew point = 15.2°C / water content in air = 10.8g/kg
  • Test room climate class 3 / dry temperature = 25°C / relative humidity = 60% / dew point = 16.7°C / water content in air = 12.0g/kg
    Test room climate class 4 / dry temperature = 30°C / relative humidity = 55% / dew point = 20.0°C / water content in air = 14.8g/kg
  • Test room climate class 5 / dry temperature = 40°C / relative humidity = 40% / dew point = 23.9°C / water content in air = 18.8g/kg
  • Test room climate class 6 / dry temperature = 27°C / relative humidity = 70% / dew point = 21.0°C / water content in air = 15.8g/kg
  • Test room climate class 7 / dry temperature = 35°C / relative humidity = 75% / dew point = 30.0°C / water content in air = 27.3g/kg

Your promotional fridge needs a style all of its own, should it be refined with your company logo or just have a cool slogan?
Then you've come to the right place, because we offer individual branding from one device. On the respective product page, confirm the "Branding" field with "Yes" and proceed to the shopping cart. After completing the order, you will receive an order confirmation with a PDF attachment by email. The appendix contains the breakdown data and the explanation for the data preparation of the print data system. After you have submitted your design, logo or slogan in a usable format, we start the production and processing of your device.

Note on checking the print data: Please note that you or a third party commissioned by you must create the print data. We only take over the checking of the data supplied, the printing and the assembly of the film. You will not receive feedback on spelling mistakes, incorrect photos or colors, etc.

Payments

Please always state your order number and company name on the transfer form so that we can clearly allocate your payment to an order. Our bank details will be communicated to you by confirmation email/fax.
The Gastro-Cool internet shop is aimed at commercial customers, so net prices are given. That means 19% VAT will be added to the value of the goods and the shipping costs at the end of the ordering process.

Unfortunately, we no longer offer cash on delivery shipments.

Transportation

After receipt of the payment, the goods are loaded on the following working day and usually reach the recipient 4 to 8 working days later. Due to the weather and high freight volumes, however, there may be occasional delays in delivery.
We ship all items in pristine condition. Before you sign the delivery note, check the ordered goods for damage. If it is damaged, refuse acceptance and contact us - subsequent complaints about transport damage cannot be accepted.
You are also welcome to pick up the goods personally or from your forwarding agent at our warehouse in Willich, Mönchengladbach, Grevenbroich or Düsseldorf. To do this, select the free shipping method “pickup” when ordering. You must select a date for pickup. We need at least 2 days in advance. Please note that refrigerators must be transported upright. Please bring a truck or van with you when you pick it up yourself. In the case of horizontal transport, we exclude the warranty.
Refrigerators should always be transported in an upright position, because if they are transported horizontally, the coolant can run out of the compressor and get into the cooling circuit. Since the cooling liquid also serves as a "lubricant", the compressor must never be operated without sufficient cooling liquid. However, even during transport, the cooling liquid can be unevenly distributed in the device due to vibrations. During the waiting time of 24 hours, the cooling liquid is distributed correctly in the device again.
Freight forwarders usually deliver between 8:00 a.m. and 4:00 p.m. and are curbside deliveries. Devices and parts weighing less than 15 kg are sent with parcel services. For island deliveries, we charge a shipping surcharge. This will be added automatically once your postcode is added.